In today’s column I interview Vineet Nayar, CEO of HCL one of the world’s largest IT firms is by putting employees first and customers second. Vineet Nayar: Employees First, Customers Second. by: Mike Sturm. Vineet Nayar has a smile that implies that he knows something that many. Employee First, Customer Second (EFCS) is a radical new philosophy In February , Vineet Nayar, CEO, HCL Technologies announced.

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Nov 09, Nathalie De Spiegeleire rated it really liked it.

A concept that I generally support but not a terribly enlightening book. A wonderful book to read and understand how aecond and bold thinking can help succeed. His example of accepting not being able to see things beyond the horizon yet awaiting a view, sounds insightful. Clearly and warmly exposes the myths of conventional business management and the wastefulness of hierarchy and command and control centered organizations.

Faster deliver of output and enhanced employee satisfaction were the very basics the author expected out of the idea, and what turned out of this experiment at HCLT.

Of course, the company faced a lot of hurdles implementing the idea. Jan 24, Alexandre added it. Dec 24, Pradip Caulagi rated it really liked it. Excellent; thought-provoking; easy-to-read and powerful in narrative, Vineet Nayar takes us through an amazing journey.

Vineet Nayar’s turnarond story is one of the masterpiece of evolving nature of corporate stakeholder management. This book is not yet featured on Listopia. They were anonymous, electronic, and published company-wide. And therefore, they play a very important role in how nayr customers feel about the company and their level of satisfaction. Basically one big case study. Whether it is the brightest or the weakest every employee is important.

Does your team believe in you? Aug 12, Verbiage rated it it was amazing.


Employees First, Customers Second: Turning Conventional Management Upside Down by Vineet Nayar

It also gives a good picture of how CEOs see the organisation form others mind. It is must read for every HCLite. Apr 24, Alokmahajan rated naayr liked it. The dismissal of old techniques, the use of social media tools internally to the o Vineet challenges the traditional concepts of command and control management structures by leading the charge with fully empowered employees and transparency through his organization.

Vineet Nayar: Employees First, Customers Second – Nordic Business Report

Apr 16, Prashant rated it it was ok. Better work is done by Semlar in [Book: I liked the discussed concepts and ideas in this book because it was nauar on practical experience of the author, however, What I didn’t like is the showoff part and marketing i. She personally told them how hard everyone had worked on the presentation and how hard they will work to create value for them. Feb 20, Jitender S. Such an environment provides with high level of employee engagement that nurtures a culture of empowerment and initiative.

According to Nayar, scond definition of a high-performing team is simple: Want to Read saving…. In most empooyee not considering its size, it is the team members who engage with the customers mostly.

On a philosophical note author note that treating employees as human being with emotions and fears is key to make them work. A young boy with only one arm wanted to learn Judo.

You never look into the mirror and think whether you have changed and this question makes all the difference. Nayar helped to break with the past, and helped to create emp,oyee program using audio programs on boomboxes to help teach English to teachers and students at the same time, then empower teachers to reinforce and build upon the lessons to the students. What is it about? With a different perspective about how we can win the hearts of the customer by winning the hearts of the Employees first.


Vineeet 11, Vijay Shrotryia rated it it was amazing. But all the plumber is there to find out is where the leak is.

Vineet Nayar: Employees First, Customers Second

But is it not too good to be true? Decent read, not exactly the path-breaking stuff it is made out to be though.

Jun 23, Pratik Garg rated it it was amazing. Nov 26, Avinash rated it liked it. So as a leader, you need to be able to provide your people with a vision that resonates with them.

Employees First, Customers Second: Turning Conventional Management Upside Down

This book is all about emotions and understanding how people behave with the unknown. This book is all about his personal experience narrated in a subtle way which will provoke you to think across boundaries to help you develop personally and also professionally. Al in all a good word by Vinnet It is a wonderful book.

Em;loyee 01, Onkar rated it liked it.

Death of The Advertising Industrial Complex by: With a different perspective about how we can win the hearts of th I came across this book when I was hearing one of Vineet’s speeches sefond youtube. As far as I can remember now the concepts are quite old and you will find almost nothing groundbreaking. To see what your friends thought of this book, please sign up.

Change is not so complicated as managing or evolving the culture of change and communicating what to do next. In order to really grow, a company will need to make two changes: It kept those in management in a position to lead because the people believed that they should be there.

What creates the differentiated value?