GENESYS CCPULSE PDF
information reflects your site: ◇. Application—Uses default or the Configuration Manager application names (CCPulse, Data Modeling Assistant, IRDesigner. Engagement Phase Templates. Web Engagement includes the following types of standard reporting templates for the engagement phase. In this post, I will explain how to configure Genesys CCPulse application to show agent’s last logged in time in CCPulse. Some supervisors would like to view.
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From Wikipedia, the free encyclopedia. Cti Jobs In Noida. Dialer Jobs In Pune. As you can save your own workspaces, once you have ccpulxe any changes, it will be up to you to ensure you still have all the information you require, as your files are stored locally and therefore cannot be amended by anyone else.
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Documentation:GWE:Report:ccpulse – Genesys Documentation
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Were looking for a coder that is passionate about developing and using mobile apps We build apps that are essential to how people stay connected acro Verint Jobs In Delhi. The stat server for CCPulse re-sets at 12 midnight, so all stats from then on will be re-set to zero and then will re-start calculating for the next 24 hours.
I’m able to connect to CCPulse and Stat Server programmatically, the problem is I don’t know how to select specific virtual queue info even I’ve ccpulxe the Genesys documentation. All rights reserved Adding a Template To apply your own template to a Group of Agents or an Individual Advisor complete the following steps: The icon looks like this: The storage files for all of the Templates and Workspaces used by CCPulse as well as other files including Thresholds and Actions are stored in the following location: Verint Jobs In Baramula.
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Genesys CCPulse : How to display abandoned calls for Agent Group?
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